LumaSync Help

How do I move my data to a new phone?

The easiest way is the optional account: on your old phone open You, Account and backup, and sign in with Apple or Google, and on the new phone choose “I have a LumaSync account” on the first screen and sign in the same way. On a new iPhone or Android phone the backup key usually comes back by itself, and when you move between iPhone and Android, enter your recovery code.

Without an account: on your old phone open You, then Export and import, and save the JSON file, for example to Files or in a message to yourself. On the new phone choose “I have a LumaSync data file” on the first screen, or later You, Export and import, Choose file. Entries from the file are added to the ones already there.

How do I move my data from Flo or drip?

From Flo: in the Flo app, ask for a copy of your data through help (Help, Contact us); Flo sends it as a JSON file, which under its policy can take up to a month. Save the file on your phone, then in LumaSync open You, Export and import, Choose file, or choose “I have data from Flo or LumaSync” on the first screen. We move your period dates; symptoms and notes from Flo are not moved over yet.

From drip: export your data in drip to a CSV file and choose it the same way. We move bleeding, temperature, cervical mucus, pain, mood, sex and notes. The file is read on your phone and never sent anywhere.

How does the app know when my period will come?

The prediction is calculated on your phone from your logged cycles and from research on cycle lengths. Next to the date you see a range, for example ±2 days: the more regular your cycles, the narrower it gets. The details are in the app under How predictions work.

Why don't notifications say what they are about?

Discreet mode is on by default, so the word period never shows on your lock screen. You can turn it off in You, Discreet mode.

How do I lock the app?

Turn on You, App lock. Opening the app will then need Face ID, a fingerprint or your phone passcode.

Is my data in the cloud?

Not without an account. Your data stays encrypted on your phone, and the key never leaves it, which is why a phone backup does not move it. If you create the optional account, our server receives a backup encrypted on your phone with a key we do not know, so we cannot read it. If you turn on the connection to Apple Health, Apple can sync the data saved there through iCloud, according to the Health settings on your phone.

How do I share my cycle with my partner or someone else close?

Open You, Share your cycle with someone close. You need an account with a cloud backup. Choose whether they should also see your mood and symptoms, and send the invitation, for example in a message. The link works for 48 hours and only once. They install LumaSync, open the link on their phone and accept the invitation; they do not need an account. You can end the sharing in the same place.

How do I delete my account?

Open You, Account and backup, Delete account and backup. We immediately delete the account and the whole backup from the server, and the data on your phones stays. Without the app: visit api.axperts.pl/lumasync/usun-konto.

How do I delete all my data?

Open You, Delete all data. If you have an account, the app asks whether to delete the data only from this phone or also the account and the whole backup from the server. This cannot be undone, so export first if you want to keep a copy.

Contact

Write to biuro@axperts.pl with LumaSync in the subject. We do not give medical advice; for health questions, talk to a doctor.